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USB FOOT PEDAL

Download the installation instructions which came with your USB pedal.
 

Most customers have a trouble-free experience but sometimes problems do occur.

If you are having difficulty installing or using your USB pedal try the following:

  1. Change USB port. There are usually several USB ports on a PC and some may work better than others. Ones at the back may work better than those at the front.
     
  2. Try a different PC. Install Express Scribe and the pedal on a different PC (if you have one available). This will isolate whether the original PC is at fault or the pedal / software.

    Though the pedal itself is not infallible, hardware faults are uncommon and problems are more usually in software. 
     
  3. Try the latest version of Express Scribe or other program.  A small change has recently been made to the electronics inside the USB foot pedal, which may affect how it works with Express Scribe. The latest version of the program, 4.19, fixes the problem.
     
  4. Uninstall and re-install Express Scribe or other transcription software.
     
  5. Try  Express Scribe Support where NCH software provide FAQs and users from around the world provide mutual support for issues around transcription and software support.

And of course call us on 0845 838 5121 (Monday - Friday, 1000-1800) at any stage during your problem and we’ll do all we can to help, because our support comes as standard.

 

OTHER PRODUCTS

Call us on 0845 838 5121.

 

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